{"id":1084,"date":"2023-05-06T02:53:30","date_gmt":"2023-05-06T02:53:30","guid":{"rendered":"https:\/\/feelthephuquoc.com\/chinh-sach-hoan-huy\/"},"modified":"2023-05-09T01:09:59","modified_gmt":"2023-05-09T01:09:59","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/feelthephuquoc.com\/en\/refund-policy\/","title":{"rendered":"Refund policy"},"content":{"rendered":"  <div id=\"page-header-330238747\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n        <div class=\"page-title-bg\">\n      <div class=\"title-bg fill bg-fill\"\n        data-parallax-container=\".page-title\"\n        data-parallax-background\n        data-parallax=\"-\">\n      <\/div>\n      <div class=\"title-overlay fill\"><\/div>\n    <\/div>\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            Refund policy          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-330238747 .page-title-inner {\n  min-height: 250px;\n}\n#page-header-330238747 .title-bg {\n  background-image: url(https:\/\/feelthephuquoc.com\/wp-content\/uploads\/2023\/05\/similan-island.jpg);\n  background-position: 100%70%;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\t<section class=\"section\" id=\"section_674287705\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-593947241\">\n\n\t<div id=\"col-403785289\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"entry-content\">\n<h2><span style=\"color: #ed1c24;\"><strong>Refund policy<\/strong><\/span><\/h2>\n<p><strong>1. In case of cancellation by Feel The Phu Quoc:<\/strong><\/p>\n<p>If Feel The Phu Quoc is unable to carry out the tour, Feel The Phu Quoc must inform the customer immediately and refund the full amount that the customer has paid within 3 days from the time of notification of the tour cancellation in cash or by bank transfer.<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><strong>2. In case of cancellation by the custome<\/strong><\/span><\/p>\n<ul>\n<li>In case of cancellation right after registering up to 10 days before departure date, customers will incur a 30% penalty on the tour ticket price.<\/li>\n<li>In case of cancellation within 5-10 days before departure date, customers will incur a 50% fee on the tour ticket price.<\/li>\n<li>In case of cancellation within 3-5 days before departure date, customers will incur a 75% fee on the tour ticket price.<\/li>\n<li>Customers who cancel the tour within 0-3 days before departure date will be charged a 100% fee on the tour ticket price.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><strong>Notes:<\/strong><\/span><\/p>\n<ul>\n<li>In case the tour is canceled due to force majeure events such as natural disasters, epidemics, postponement, or cancellation of public transportation, Feel The Ph\u00fa Qu\u1ed1c will not be responsible for any additional compensation beyond the refund of the tour fee.<\/li>\n<li>The above is the maximum cancellation penalty, and the cost may be reduced depending on the conditions of each service provider for Feel The Ph\u00fa Qu\u1ed1c.<\/li>\n<li>The cancellation period is counted on working days, not including Saturdays, Sundays, and holidays.<\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"color: #000000; font-size: 12pt;\"><strong>Force Majeure<\/strong><\/span><\/p>\n<p style=\"text-align: justify;\">If the tour program is canceled or changed by either party due to a force majeure event (fire, weather, accident, natural disaster, war, cancellation or delay of public transport\u2026), then both parties shall not be liable to reimburse any losses incurred and shall not assume any legal liability. However, each party is responsible for making the best effort to assist the affected party to minimize the losses caused by the force majeure event.<\/p>\n<p style=\"text-align: justify;\"><span style=\"font-size: 12pt; color: #000000;\"><em><strong>Feel The Phu Quoc<\/strong><\/em><\/span><\/p>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_674287705 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n#section_674287705 .ux-shape-divider--top svg {\n  height: 150px;\n  --divider-top-width: 100%;\n}\n#section_674287705 .ux-shape-divider--bottom svg {\n  height: 150px;\n  --divider-width: 100%;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1084","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - 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