Privacy Policy

Feel The Phu Quoc collects and uses your personal information for the appropriate purpose and fully complies with the content of this “Privacy Policy”.

When necessary, we may use this information to contact you directly in the form of: open letters, orders, thank you letters, technical and security information…

b. Scope of personal information collection

To access and use some of the services at Feel The Phú Quốc, you may be required to register with us personal information (Email, Name, Contact Number, etc.). All information provided must ensure accuracy and legality. Feel The Phú Quốc is not responsible for any legal issues related to the information provided.

We may also collect information about the number of visits, including the pages you view, the links you click, and other information related to connecting to the Feel The Phú Quốc site. We also collect information that your web browser (Browser) uses each time you access Feel The Phú Quốc, including: IP address, browser type, language used, time and addresses accessed by the browser.

c. Information storage time

The personal information of customers that we collect will be kept for a period of time appropriate to the legal regulations or until the information still meets the purpose and scope of use as prescribed in these Terms and Conditions.

d. People or organizations that may have access to information:

FEEL PHU QUOC TOURISM SERVICES COMPANY LIMITED

Address: Group 7, Quarter 10, Duong Dong Ward, Phu Quoc City, Kien Giang Province, Vietnam

Business Registration Number: 1702144170

Hotline: +84 989 288 793 – +84 849 288 793

Email: feelthephuquoc@gmail.com

Website: www.feelthephuquoc.com

Fanpage: Feel The Phu Quoc

FEEL PHU QUOC COMPANY TRANSACTION OFFICE

Address: Group 7, Quarter 10, Duong Dong Ward, Phu Quoc City, Kien Giang Province, Vietnam

Tel: (+84) 297 370 2468

Email: feelthephuquoc@gmail.com

Website: www.feelthephuquoc.com

đ. Address of the unit collecting and managing personal information.

Personal information of customers is stored online on the server system of Feel The Phú Quốc Company, headquartered at Group 7, Quarter 10, Duong Dong Ward, Phu Quoc City, Kien Giang Province, Vietnam

e. Methods and tools for consumers to access and edit data

All detailed information provided by customers will be stored but will not be directly publicly disclosed. If customers use the same browser, cookies will save the information provided and customers can access and update it by accessing the chat window (including name, email address). At any time, customers have the right to request us to change their personal information by contacting our customer support department with their requests via phone number (0297) 37 02468 or email at feelthephuquoc@gmail.com.

f. Cơ chế tiếp nhận và giải quyết khiếu nại của người tiêu dùng liên quan đến việc thông tin cá nhân bị sử dụng sai mục đích hoặc phạm vi đã thông báo

When discovering that their personal information has been used for inappropriate purposes or beyond the scope of authorization, the member can provide relevant information and evidence regarding this matter to the following address:

FEEL PHU QUOC TOURISM SERVICES COMPANY LIMITED

Address: Group 7, Quarter 10, Duong Dong Ward, Phu Quoc City, Kien Giang Province, Vietnam

Business Registration Number: 1702144170

Hotline: +84 989 288 793 – +84 849 288 793

Email: feelthephuquoc@gmail.com

Website: www.feelthephuquoc.com

Fanpage: Feel The Phu Quoc

FEEL PHU QUOC COMPANY TRANSACTION OFFICE

Address: Group 7, Quarter 10, Duong Dong Ward, Phu Quoc City, Kien Giang Province, Vietnam

Tel: (+84) 297 370 2468

Email: feelthephuquoc@gmail.com

Website: www.feelthephuquoc.com

Within a period of 10 working days from the date of receiving the complaint from the member, the department/unit in charge of resolving the complaint is responsible for identifying the cause of the complaint and proposing a solution. They should provide the member with a response regarding the results of the complaint resolution. Depending on the severity and nature of the complaint, the department/unit in charge of resolving the complaint will have specific measures to resolve it.

If the complaint cannot be resolved through mutual agreement, then either party has the right to seek the intervention of a competent legal authority to ensure the legitimate interests of all parties involved.

g. Share personal information

Except for cases of use of personal information as stated in this policy, we commit to not disclosing your personal information to third parties.

In some cases, we may hire an independent unit to conduct market research projects, and your information will be provided to them to carry out the project. This third party will be bound by a confidentiality agreement that only allows them to use the information provided for the purpose of completing the project.

We may disclose or provide your personal information in the following cases when it is truly necessary: (a) when requested by law enforcement agencies; (b) when we believe it will help us protect our legitimate rights under the law; (c) in emergency situations and necessary to protect the personal safety of other members of Feel The Phu Quoc.

h. Means and tools for users to access and correct their personal data.

At any time, you can access and edit your personal information by logging into the personal information management page on the website or using the appropriate links we provide.

i. Commitment to privacy of personal information

Feel The Phú Quốc is committed to securing your personal information through every possible means. We will use various information security technologies to protect this information from unauthorized access, use or disclosure.

Feel The Phú Quốc recommends that you keep your access password information secure and not share it with anyone else. If using a shared computer, you should log out or close all open website windows.

j. Use of “Cookies”

Feel The Phú Quốc uses “Cookies” to personalize and optimize your online experience to the fullest.

A cookie is a text file that is placed on your hard drive by a website server. Cookies are not used to run programs or introduce viruses to your computer. Cookies are assigned to your computer and can only be read by a website server on the domain that issued the cookie to you.

One of the purposes of cookies is to provide utilities to save you time when accessing the website or revisiting the website without having to re-enter existing information.

You can accept or decline the use of cookies. Most browsers automatically accept cookies, but you can change your settings to reject all cookies if you prefer. However, if you choose to decline cookies, this may cause obstacles and adversely affect some services and features that depend on cookies on the Feel The Phú Quốc website.

k. Regulations on “Spam”

Feel The Phú Quốc is deeply concerned about the issue of spam and fake emails impersonating us. Therefore, Feel The Phú Quốc affirms that we only send emails to you when and only when you have registered or used our services.

Feel The Phú Quốc commits not to sell, rent, or lease your email to third parties. If you accidentally receive an unsolicited email from our system for some unforeseen reason, please click on the accompanying unsubscribe link or directly report it to the website administrator.

Feel The Phu Quoc